I thought I should probably explain how I score my flight reviews.
In essence, I categorize each element of a flight, and score each element out of 3.
- Bad
- Good
- Excellent
Where I’ve not needed the service (for example, problem solving) then I don’t add it in my total score.
Below is a list of categories I score out of 3:
| Checking In |
| Queue Lines |
| Queue Management |
| Check In Speed |
| Check In Staff |
| Lounge |
| Ease of Entry/Queues |
| Wifi |
| Shower/Washing |
| Food – Variety |
| Food – Quality |
| Drink |
| Volume of People |
| Seat |
| Comfort |
| Privacy |
| Space |
| Lay Flat |
| Easy to Use |
| Entertainment |
| Ease of Use |
| Movie Content |
| TV Content |
| Music Content |
| F&B |
| Menu Variety |
| Presetation |
| Quality |
| Service |
| Facilities |
| Washbag |
| Toilets |
| Self-Service Snacks |
| Cabin Crew |
| Presentation |
| Addressed by name? |
| Friendlyness |
| Problems |
| Speed to assist |
| Speed to resolve |
| Solution resolution |