I thought I should probably explain how I score my flight reviews.
In essence, I categorize each element of a flight, and score each element out of 3.
- Bad
- Good
- Excellent
Where I’ve not needed the service (for example, problem solving) then I don’t add it in my total score.
Below is a list of categories I score out of 3:
Checking In |
Queue Lines |
Queue Management |
Check In Speed |
Check In Staff |
Lounge |
Ease of Entry/Queues |
Wifi |
Shower/Washing |
Food – Variety |
Food – Quality |
Drink |
Volume of People |
Seat |
Comfort |
Privacy |
Space |
Lay Flat |
Easy to Use |
Entertainment |
Ease of Use |
Movie Content |
TV Content |
Music Content |
F&B |
Menu Variety |
Presetation |
Quality |
Service |
Facilities |
Washbag |
Toilets |
Self-Service Snacks |
Cabin Crew |
Presentation |
Addressed by name? |
Friendlyness |
Problems |
Speed to assist |
Speed to resolve |
Solution resolution |